Policies and Terms
Policies and Terms you will be agreeing to when shopping at Barbee and Friends
When you check the shopping cart box, these are the terms you are agreeing to--yes, it's long.
Barbie doll clothes are handmade and not usually in stock
Due to the nature of my handmade Barbie doll clothes and having a home business, I do not keep these handmade items in stock. Handmade items always take longer to receive than manufactured items that are kept in a warehouse. Since I have neither, please be patient. Most of the time, you will receive your order within a week of ordering. But sometimes, depending on my workload, it could take 2 or 3 weeks. When you need something by a certain date, please communicate that to me ahead of time if you're worried it won't arrive in time.
How the charge will appear on your credit card statement
It will show BARBEE FRIENDS/KITTS on your actual credit card statement when you get your bill. Kitt's Kloset is my other site and it shares my processor. The nice thing about this processor is that you receive an email (provided you gave me the correct email in your order) containing your charge receipt right away, no waiting. You can choose to print it out or keep it on your computer. But please do keep in mind how it will show up so that you're not wondering what BARBEE FRIENDS/KITTS is when your bill comes.
Charges are run manually
For everyone's protection, my site is not set up to charge your card at the point of sale. I authorize the charge when I am closer to working on your order. You will receive the email charge receipt when I authorize the charge but your order confirmation comes immediately after you order. These are two separate emails.
If a customer needs an item by a certain date, it is the customer's responsibility to email and let me know that. It's very easy to just reply to your confirmation email or drop me a little message in the shopping cart message area.
When I am away from a computer or taking a break, I always announce this on the home page and in the cart messages. It is the customer's responsibility to read my front page messages as well as those messages I place in the shopping cart which will let them know to expect a delay or what could be going on that will cause a delay. Customers always have the option to place the order when I return from my break. When I state I will not be sewing till a certain date, I start sewing on that date but there could be numerous backed up orders.
If you feel that your order has taken longer than usual to receive, it is probably because of a sewing break. Please please please---read my site and my messages. I have no way of knowing that you need something by a certain time unless you tell me. While I still couldn't guarantee you'd have it, possibly due to a lot of orders in front of you, at least communication has been established and I would have some idea. For anyone in a super hurry, I charge a nominal rush fee, which is built into the USPS Express shipping option. Also I am just a phone message away if you need assistance or have questions as to when to expect your order. Please remember, most of it is handmade and I believe that handmade items are worth the wait.
All packages leaving my home have delivery confirmation on them. This enables me to track when packages are received. And I do track all packages, so just like Santa Claus, I am watching, haha. I know when your package comes sometimes even before you have gone to your mailbox. I thought maybe this would make some folks feel very reassured knowing that I do care about each and every package that leaves here and I am always glad to see that USPS website notice that assures me that delivery has occurred.
In fact, sometimes human error will cause a package to be scanned as "left notice" if the person wasn't home or for whatever reason--but not rescanned as "delivered". I like to follow these up with an email or call several days later if I have not received an email from the USPS saying "delivered." Most of the time, the customer will tell me that yes, the package arrived just fine. Which just means the carrier or clerk forgot to scan that the package was redelivered or picked up. Don't be surprised if you ever get an email or call from me asking if you got your package--it's just another one of my little personal touches that as a home business owner I like to offer.
If the customer does not provide me a correct address and this results in a package being returned to me, then the customer's card will be charged for another shipping/handling fee and the order will be re-boxed and sent again. If the order was paid by PayPal, I will send the customer an invoice for another shipping/handling amount--once it is paid, the package will be sent again.
If a customer has a PO box or an apartment mailbox, it is the customer's responsibility to check his/her mail and see if there is a notice from the Post Office that his/her package has arrived. Please pick up your packages promptly when you receive the notice that they are at the PO. I track all packages, so I do know when they arrive.
If a package is returned to me because a customer has not picked it up, I will contact the customer to see if he/she still wants it. If the customer still wants their Barbie clothes, then the customer's card will be charged for another shipping/handling fee because I have to re-box and pack it for mailing. Or I will send a PayPal invoice for another shipping/handling fee.
If I receive customer's package back a second time, it becomes my property as I will consider it abandoned since the customer has had plenty of chances to pick it up at the PO and has not. There will be no refunds of any kind in this case--in clicking the box in my shopping cart you agree to all the terms of my site and this is definitely one of those terms. Thanks for your cooperation.
Refused Packages, Returns and Re-stocking Fee
If you refuse an order at the PO or from your carrier because you don't think you received it when you needed it (and you didn't tell me when you needed it), keep in mind that you are still liable for paying the return shipping to me. In other words, if you refuse a package at the PO thinking that will not cost you anything, I will deduct the shipping/handling amount from any refund you may receive for the returned item. In fact returning items to me without my authorization may result in a much smaller refund because of my 20% restocking fee.
Returns will be accepted within 7 days of receipt. Items must be returned in the same condition received (new and clean) Customer must obtain a Return Authorization from me and have a good reason for the return (not buyer's remorse, see next paragraph). Refund will be in the form of a check and minus shipping/handling originally charged.
Returns will not be accepted because of "buyer's remorse" or you feel that the item didn't make it there in time (because you didn't tell me the date you needed it). If you wanted it to come faster once it got mailed, you should have ordered an expedited shipping method, checked the home page to see if I was on break when you ordered and also contacted me to see if your item could be made and gotten to you when needed.
Thank you for reading this page. I realize it's long but these days everyone has a very long terms page. Even if you don't read every word, it's good to be familiar with the main points.
These are my terms so if you ever have any questions about them, please feel free to contact me. I hope this clears up any misunderstandings that may arise. I have taken a lot of these examples from incidents that have happened to acquaintances who told me about them so that I would be ready when or if such an incident occurred. Thanks for shopping with me! Let's keep the lines of communication nice and open so everyone will end up as happy Barbie doll clothes owners!